After years of pain in my left knee, it finally gave out in 2008 and I had a total knee replacement. That post surgical rehab was my first experience with Northern Physical Therapy and so began a relationship that would grow over the next 8 years. I later returned with a total right knee replacement, left and right shoulder rotator cuff surgeries which required therapy, and help with severe low back pain.
When injuries happen you look for a good surgeon to be on your team of experts – someone who can help you get back on the road of recovery. The surgeon is just as important as who you choose to help with your recovery. Northern Physical Therapy is a GREAT choice to add to your support group. I’ve come to trust Northern and rely on their knowledge and expertise when I need help to get well from an injury, get back in shape, and return to work at my physically demanding job.
Northern Physical Therapy has also gone above and beyond in assisting me with referrals to another doctor, they’ve helped with billing through insurance companies, and even assisted in working through the governmental bureaucracy of Federal Workmen’s Comp issues.
My wife Nancy was having ongoing problems with bowel obstructions which ultimately resulted in a perforated bowel with peritonitis that required surgery. In one of my visits to Northern, my therapist Lisa, asked how everything was going and I relayed my wife’s issues to her and asked if physical therapy could help with abdominal surgery. Lisa suggested we see her colleague Terri, who specialized in women’s issues. That advice would change Nancy’s life.
Recovery from surgery and learning to live with a colostomy was not easy. Eventually Nancy got well and a reversal of the colostomy was advised, leading to another abdominal surgery with major incisions. The surgery and recovery process didn’t go well. The incisions were painful and hard on her mentally.
At Nancy’s follow-up visit for staple removal we asked if she could get physical therapy. We hardly got the words out and we were told, “NO, there is no physical therapy needed for abdominal surgery.” Our efforts for additional discussion were met with negativity. Nancy discussed physical therapy with her Diabetic Physician and Primary Care Physician after problems arose with her left foot and leg. The diagnosis was ‘foot drop syndrome’ from nerve damage during surgery. And again after requesting therapy the reply always was that physical therapy would be of no benefit and that insurance wouldn’t cover it. Nancy and I discussed it at home and even if insurance wouldn’t cover it, I wanted her to try it. We thought it would be helpful and we would find a way to pay for it ourselves.
At the end of the day we asked Northern to write a request for treatment and submit it to our Primary Care Physician. The request was approved and the road back to health and physical well being began. Words like – helpful – dedicated – highly skilled – caring – just don’t seem sufficient to describe all the people at Northern and the services they’ve provided to Nancy and I over the years.
Northern Physical Therapy has truly changed our lives – you’re a class act and we can’t thank you enough for all you’ve done for our family.
Ronald & Nancy Zeerip, Coopersville patients